These terms and conditions apply to the use of, and all transactions made on, the Little Blue Zebra website. By accessing the site or placing an order, you are agreeing to be bound by these terms and conditions. These terms do not supersede statutory rights under the Sale of Goods Acts.

Please don't hesitate to contact us if you have any questions or queries about our products or services. Answers to some frequently asked questions are also available here.

Delivery Costs:
UK

£2.95 p&p

Free on orders £40 and above

Europe

£5.95 p&p

Rest of World

£7.95 p&p

Terms and Conditions
Descriptions and specification

We have taken care to ensure all imagery on our website accurately represents the colours and quality of each print. However, as computer monitors vary in the way in which they display images, we cannot guarantee that the print will match exactly as it is shown on your screen - we hope that it will exceed your expectations.

Payment

Payments are processed through WorldPay, a secure and reliable payment process provider. All major debit and credit cards are accepted. You will receive an email confirming your transaction after you have placed your order online.

If you would like to pay by cheque instead, please email your order to hello@littlebluezebra.com. Cheques should be made payable to Little Blue Zebra Ltd and sent to Little Blue Zebra Ltd, 26 Court Road, Tunbridge Wells, Kent, TN4 8ED, U.K. Your order will be processed as soon as your cheque has cleared in our account.

Currency and availability

All prices are shown in pounds sterling. Exchange rates are an estimate only, based on the latest figures. Credit and debit card sales will be charged in your local billing currency by your credit and debit card provider. If you are paying in a currency other than those listed on the website (GBP, EUR, USD, CAD, AUSD, NZD), please select one of the listed currencies, which will then be converted into your currency. This will be subject to a currency conversion fee.

We check carefully to ensure that the prices shown on our website are correct. However, data entry errors or other technical problems may result in inaccurate prices being displayed. In such cases Little Blue Zebra is not liable to sell you the product(s) at that price. If you see any price you believe to be incorrect, please check with us and we will verify it for you.

All products are subject to availability and may be withdrawn at any time.

Delivery

Following receipt of your order, we aim to despatch the following working day, but within 1-2 working days. Where a print is in stock, please allow 1-3 working days from day of despatch for delivery in the UK. For delivery in Europe and the rest of the world, please allow up to 10 working days.

It is rare that a product is out of stock but, if so, delivery will take a little longer. We will inform you immediately by email if this is the case.

UK deliveries

Your order will be sent first class by Royal Mail or an alternative trusted courier company.

International deliveries

Your order will be sent by Royal Mail Airmail or an alternative trusted courier company.

Duties and local taxes

Please note that international deliveries may be subject to local import duties and/or taxes. Customers are responsible for covering these costs.

Packaging

To ensure your prints arrive in pristine condition, all our prints are packaged in specially fitted packaging cases.

Unframed large prints are wrapped in acid-free tissue paper and sent in a robust cardboard tube.

Unframed mounted small prints are protected with a cellophane sleeve and sent in a specially fitted cardboard packaging case.

Returns policy

We hope that you love your print. However, if for whatever reason you are not happy or you simply change your mind, we are happy to offer a refund or exchange. We just ask you to return the item within 7 days of receiving the goods and in its original condition and packaging. Please include a note stating the reason for the return and whether you would like a refund or exchange. If your new choice costs more than your original purchase, you will need to pay us the difference. Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.

In the unlikely event that your purchase arrives and is damaged, please inform us within 48 hours of delivery and we will arrange for a replacement to be sent to you right away. To help us try and recover our costs from the carrier, we would be grateful if you could note the fact that a parcel is damaged on the delivery note before you open the package to examine its contents. If you are unable to open the damaged parcel in the presence of the carrier, please sign for it as 'damaged package/goods not examined' or something similar. Please contact us by email or telephone with as much detail as possible so that we can send you replacement goods and follow up with the carriers. Please do not return damaged goods unless we request you to do so as this may result in unnecessary additional costs.

In the case of damaged goods, we will refund you in full (the cost of the product and postage). In the case of non-faulty goods, we will refund you for the cost of the product only. All returns should be sent to: Little Blue Zebra Ltd, 26 Court Road, Tunbridge Wells, Kent, TN4 8ED, U.K.

Please allow up to two weeks for your refund or exchange to be processed.

Privacy Policy

It is important to us that you feel comfortable using www.littlebluezebra.com. This privacy policy therefore sets out how Little Blue Zebra uses and protects any information that you give us when you use this website.

Little Blue Zebra is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Little Blue Zebra may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05/05/11.

What we collect

When you place an order, we will require some information from you in order to process your order, send you your goods and let you know of any problems. The following information is required: your name, address, telephone number, email address and your credit/debit card details. Your credit card details will not be stored in our system and all the information you give will be treated as private and confidential.

By subscribing to our newsletter, we may periodically send promotional emails about new Little Blue Zebra products, special offers or other information, which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Where our website contains links to other websites, Little Blue Zebra does not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for Little Blue Zebra direct marketing purposes (by subscribing to our newsletter), you may change your mind at any time by writing to or emailing us at hello@littlebluezebra.com.

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Little Blue Zebra Ltd, 26 Court Road, Tunbridge Wells, Kent, TN4 8ED.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Legal statement

Little Blue Zebra's total liability for any claim arising out of any order shall not exceed the price of the goods supplied by us to the customer plus any postage costs incurred.

Copyright

The copyright of the design, text, graphics and photographs contained in the website is held by Little Blue Zebra Ltd.

Little Blue Zebra Ltd

Company registration number: 07370801